These terms and using your Chess Cubs account
- These legal terms (English law applies and disputes will be settled by English courts) are between you (the member / customer / subscriber / parent / guardian) and Brand Redux Ltd trading as Chess Cubs (Chess Cubs / us / we), and you agree to them by using the Chess Cubs website.
How to contact us
- Through the chat window at the bottom right of your screen, or…
- By emailing us at firstname.lastname@example.org
How we’ll contact you
- We’ll always contact you, in English, with the contact details you give us.
- You must supervise your child during the lesson and remain in the vicinity of where the lesson is taking place.
- Chess Cubs is a members-only, subscription service.
- To book a Chess Cubs coach you’ll have to be a registered member of the Chess Cubs website.
- To register go to chesscubs.co.uk/create-an-account
Booking a coach and our coaching plans
- Our flagship coaching plan is called Home One-to-One. Members who subscribe to this plan receive 43 lessons over the web, one lesson a week, until the end of their annual membership (365 days from subscription) or until lesson 43 occurs, whichever is sooner.
- Lessons are scheduled weekly from the first lesson you book.
- So let’s say you book your first session for Thursday 19 March 2020, unless otherwise agreed, your scheduled lessons will then occur weekly on Thursdays, from that first session for another 42 weeks.
- If your child can’t attend one of those scheduled lessons, contact your coach to reschedule – giving at least 48-hours notice. See the rescheduling terms below.
Giving Notice and Rescheduling
- If you can’t attend a scheduled session for any reason you must let your coach know with at least 48-hours notice.
- Where possible, you should aim to reschedule the session for another day in the same calendar week.
- Where this is not possible, the lesson will be considered a ‘lesson in hand’. See the ‘Lessons in hand’ section below for guidance.
- You’re not obliged to use all 43 lessons on your plan, but members must inform coaches about any weeks they intend to be away for vacations, breaks, appointments so that missed classes can be rescheduled.
- The full tuition fee payment will be due each month, regardless of how many lessons your child attends.
- Coaches are likely to be less available around major national holidays such as Christmas and Easter.
‘Lessons in hand’
- When you give notice of absence but can’t reschedule the session for the same calendar week, the missed lesson will be considered a ‘lesson in hand’ for 30 days.
- Only members who give 48-hours notice are able to reschedule lessons in hand for another day (within 30 days of the original date).
- Except in the case of illness or exceptional circumstances, if you don’t give notice, the lesson will be forfeit and it won’t be possible to reschedule it for another time.
- You can have a maximum of 2 lessons in hand at any time. Any missed lessons over and above this are forfeit.
- If a scheduled lesson falls on a UK National holiday, and you need to reschedule it, it won’t count towards your Lessons in hand allowance.
Fees and Making payments
There are two kinds of payments members make:
- Membership fees (paid annually)
- Tuition fees (paid monthly)
- All payments are made via PayPal subscription payment in advance.
- When you register, your annual membership fee, and your first month of tuition fees will be due. After that we’ll automatically collect your tuition fees on a monthly basis via PayPal, and annual membership fees every year from the day of subscription.
- All our fees are displayed in GBP Sterling (£) and may convert to your local currency on PayPal.
- To see our current fees, please visit our homepage.
- No refunds are possible for tuition fees.
How to cancel
- To cancel your subscription, just Log into Paypal, select Settings > Payments > Manage my pre-approved payments. Then select Brand Redux Ltd (the registered company name of Chess Cubs) and click ‘Cancel’.
How to make a complaint
- If something goes wrong, please contact us and we’ll do our best to fix the problem.